I supervise a staff of about 9 med techs and assistants. Recently there have been verbal fights in front of patients and on two occasions threats were made between staff but not on my shifts. Last nite 2 of them began disputing workload, verbally argued in front of patients, interrupted me numerous times to tattletale then called our new director( who was on call ) to discuss their problems ( of course in their own versions). They told me afterward. I was literally too busy to handle their personal problems at the times things started to go sour but I did tell them to be professional, divide the work and when we were at a point that things were caught up, we could all talk. They did not do so and called the director when they could not follow my verbal instruction.
Now I have to spend my day off going in to straighten out the matter with the director. I could have written one of them up for insubordination but I do not want her to be fired. Any suggestions?